Your Questions, Answered
Tenant Placement
Q: Who is eligible for rental assistance?
A: Tenants who meet BC rental assistance criteria based on income, household size, and residency.
Q: What documents are needed?
A: ID, proof of income, and tenancy info. We provide a checklist and assist with submission.
Q: How long does placement take?
A: Typically 2–4 weeks, depending on availability and completeness.
Q: Do you assist with out-of-area units?
A: Yes, we connect tenants with suitable units locally and regionally.
Property Management
Q: What is included?
A: Tenant onboarding, rent collection, maintenance, leases, inspections, and communication.
Q: How are issues handled?
A: We respond promptly and coordinate all tenant or property matters.
Q: Are inspections and leases managed?
A: Yes, we handle all agreements and inspections professionally.
Comprehensive Services
Q: What is included?
A: Full tenant placement plus ongoing property management, priority response, and expedited processing.
Q: Can I upgrade later?
A: Yes, placement clients can add property management at any time.